Urgent Caller is a service provided by create.repeat Oy and/or its affiliates (“Urgent Caller“, “we“, sometimes “us“). Urgent Caller provides website features and other products and services to you when you visit urgentcaller.app website, use Urgent Caller products or services, use Urgent Caller applications for mobile, or use software provided by Urgent Caller in connection with any of the foregoing (collectively, “Urgent Caller Services“). Urgent Caller provides the Urgent Caller Services subject to the following conditions.

By using Urgent Caller Services, you (Client) agree to these conditions. Please read them carefully. We offer a wide range of Urgent Caller Services, and sometimes additional terms may apply. When you use an Urgent Caller Service you also will be subject to the guidelines, terms and agreements applicable to that Urgent Caller Service (”Service Terms”). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

PRIVACY

Please review our Privacy Policy, which also governs your use of Urgent Caller Services, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you use any Urgent Caller Service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through the other Urgent Caller Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included in or made available through any Urgent Caller Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Urgent Caller or its content suppliers and protected by Finland's and international copyright laws. The compilation of all content included in or made available through any Urgent Caller Service is the exclusive property of Urgent Caller and protected by Finland's and international copyright laws.

LICENSE AND ACCESS

Subject to your compliance with these Conditions of Use, Urgent Caller or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal use of the Urgent Caller Services. This license does not include any resale or commercial use of any Urgent Caller Service, or its contents; any collection and use of any product listings or descriptions; any derivative use of any Urgent Caller Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Urgent Caller or its licensors, suppliers, publishers, rightsholders, or other content providers. No Urgent Caller Service, nor any part of any Urgent Caller Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Urgent Caller. No part of Urgent Caller Service may be decompiled, reverse-engineered, disassembled or otherwise reduced to source code or other human-perceivable form, to the full extent allowed by law. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Urgent Caller without express written consent. You may not use any meta tags or any other “hidden text“ utilizing Urgent Caller's name or trademarks without the express written consent of Urgent Caller. You may not misuse the Urgent Caller Services. You may use the Urgent Caller Services only as permitted by law. The licenses granted by Urgent Caller terminate if you do not comply with these Conditions of Use or any Service Terms.

YOUR ACCOUNT

If you use any Urgent Caller Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Urgent Caller reserves the right to refuse service, terminate accounts, remove or edit content in its sole discretion.

SERVICE DESCRIPTIONS

Urgent Caller attempts to be as accurate as possible. However, Urgent Caller does not warrant that product descriptions or other content of any Urgent Caller Service is accurate, complete, reliable, current, or error-free. If a service offered by Urgent Caller itself is not as described, your sole remedy is to communicate the problem via contact form on the Urgent Caller mobile application.

CUSTOMER PRODUCED CONTENT

Urgent Caller is not responsible for any Client produced content. All content produced by Client is owned by the Client and the Client is responsible to comply with any legal requirements affiliated to the content and it's use. Client also agrees to conform with any additional guidelines and instructions given in addition to those in these terms.

LIABILITY OF CHANGES IN ASSOCIATED SERVICES

Urgent Caller functions in close interaction with third party service providers, online and offline, such as Google, Facebook and many others. Urgent Caller assumes no liability in cases of sudden third third third party service changes or restrictions of these third Urgent Caller Services, which may or may not affect Urgent Caller Services functionality directly or indirectly.

LEGAL LIABILITY

The Client agrees to comply with any legal requirements associated to the use of Urgent Caller Services in its country of origin, and in the current country of Client's residence, while using Urgent Caller Services, when legally obliged. The Client explicitly acknowledges that it has full liability over all actions executed by using Urgent Caller Services. By using Urgent Caller Services the Client agrees to all the terms and conditions in this document. If any of the terms or conditions in this document conflict with the terms and conditions written in this paragraph, the terms and conditions written in the “LEGAL LIABILITY” will remain effective and invalidate the conflicting terms or conditions.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THE URGENT CALLER SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE URGENT CALLER SERVICES ARE PROVIDED BY URGENT CALLER ON AN “AS IS“ AND “AS AVAILABLE“ BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. URGENT CALLER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE URGENT CALLER SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE URGENT CALLER SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE URGENT CALLER SERVICES IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, URGENT CALLER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. URGENT CALLER DOES NOT WARRANT THAT THE URGENT CALLER SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE URGENT CALLER SERVICES, URGENT CALLER'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM URGENT CALLER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. URGENT CALLER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY URGENT CALLER SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY URGENT CALLER SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

DISPUTES

Any dispute or claim relating in any way to your use of any Urgent Caller Service, or to any products or services sold or distributed by Urgent Caller or through urgent caller.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

APPLICABLE LAW

By using any Urgent Caller Service, you agree that the Finnish law, will govern these Conditions of Use and any dispute of any sort that might arise between you and Urgent Caller.

OUR ADDRESS

create.repeat Oy, Eteläinen Hesperiankatu 26 E 63, 00100 Helsinki, Finland

PRIVACY POLICY

DATA PROTECTION DESCRIPTION OF CREATE.REPEAT OY'S CUSTOMER REGISTER FOR URGENT CALLER.COM AND 'URGENT CALLER' MOBILE APP

Personal Data Act (523/1999), 10 § and 24 §

1. CONTROLLER

create.repeat Oy, Business ID: 2662670-6, Eteläinen Hesperiankatu 26 E 63, 00100 Helsinki, Finland

2. CONTACT PERSON FOR REGISTER ISSUES

create.repeat Oy, Eteläinen Hesperiankatu 26 E 63, 00100 Helsinki, Finland, admin@wakehumanity.com.

3. NAME OF REGISTER

Urgent Caller customer register.

4. PURPOSE OF PROCESSING THE PERSONAL DATA

The primary reason for processing of personal data is the customer relationship between Urgent Caller and its customer, the customer’s consent details, the customer’s commission, or another relevant association. Personal data can be processed for the following purposes:

­ Managing, implementing, developing, and monitoring a customer relationship, customer service, and related communications and marketing.­ Analysing and grouping customer relationships and reporting on them, along with other purposes related to the development of Urgent Caller's business operations and the customer relationships in general.­ Allocation of communications, marketing, and services, and management of campaign, contact, and transaction history.­ Collation and processing of customer feedback and customer-satisfaction information. Implementation of marketing research and opinion surveys.­ Other purposes in accordance with the terms of use of the urgent caller.com or another service.­ The processing of personal data may be outsourced to Group companies and/or external service providers.

5. REGISTER'S DATA CONTENT

Information stored on the data subject may include, for example, the following: Name, nickname, customer number, sex, language, location information based on coordinates, telephone number, e‑mail address, and other necessary contact information. Also other personal data such as topics of interest, person's behavioural data may be stored. Other stored data includes information on the use of services and information on the implementation of marketing and communications in the various transaction channels, such as the online and automated services. The content produced by the data subject him- or herself, such as customer feedback, and additional information entered – e.g., wishes related to the customer relationship, satisfaction information, areas of interest and similar information. The information that the Urgent Caller user has stored on him- or herself and on any other persons linked to the customer's profile. Services wanted and used by the data subject. Prohibitions, limitations, consent, and other choices. Other information related to the purpose of the register. Information necessary for the use of authentication and verification tools and services. Information on the processing of data, such as the storage date and the information source. Some of the data is provided by the user optionally, while some data is mandatory to use the service.

6. REGULAR SOURCES OF INFORMATION

Information is received mainly from the following sources:

From the data subject him- or herself, from the use of services related to the data subject’s customer relationship or other relevant connection, communications, and events related to transactions and other activities. Parties offering services related to authentication, verification, updates, or similar services. Urgent Caller-internal and other reliable sources.

7. REGULAR DISCLOSURE OR TRANSFER OF PERSONAL DATA OUTSIDE THE EUROPEAN UNION OR THE EUROPEAN ECONOMIC AREA

Customer data will not be disclosed to parties other than those participating in the production, development, or maintenance of services or communications of Urgent Caller or on its behalf, except when based on an agreement, other consent, and regulations. Customer data primarily will not be transferred outside the European Union or the European Economic Area.

8. DESCRIPTION OF THE PRINCIPLES IN ACCORDANCE WITH WHICH THE DATA FILE HAS BEEN PROTECTED

Any physical material is stored in a locked space where only people with separate rights have access. Digital material can only be accessed by employees specifically entitled to do so or private practitioners with a personal user ID and password. There are different levels of access rights, and each user is issued sufficient rights, though as limited as possible, for taking care of his or her work tasks.

9. RIGHT TO INSPECT

The data subject has the right to inspect Urgent Caller's customer register with respect to the stored data concerning him or her. The inspection request must be made in writing or by another authenticated method and addressed to the controller, who decides on the inspection right. The data subject’s identity is confirmed from an identity card with a photo before supplying of the information. The right to inspection may be declined on statutory grounds.

10. CORRECTION OF DATA

The user of the Urgent Caller Services can update his or her basic personal data via the online Urgent Caller mobile application. Insofar as the data subject or user can act him- or herself, after having been informed of an error in the data or having detected such an error him- or herself, he or she must, without undue delay, on his or her own initiative, rectify, delete, or complement the inaccurate, unnecessary, incomplete, or outdated personal data or the data contrary to the purpose of Urgent Caller or another service. Insofar as the data subject cannot rectify the data him- or herself, the rectification request is made by means of a signed document or via another authenticated method and addressed to the controller, who decides on the rectification. If necessary, the identity of the data subject is verified from an identity card with a photo before correction or deletion of the information.

11. RIGHT TO REFUSE

The customer can give create.repeat Oy direct-marketing consent in line with the Act on the Protection of Privacy in Electronic Communications, Section 26, or prohibit create.repeat Oy from processing his or her personal data for direct-marketing purposes in accordance with the Personal Data Act’s Section 30. The customer can consent to direct marketing channel-specifically (e.g., by mobile by mobile phone or e-mail). The customer has the option of prohibiting direct marketing via the various channels (phone, post, and e-mail), marketing surveys, and the utilisation of his or her data for marketing purposes. This right to refuse does not extend to customer communications, advertising, or benefit communications related to the content of services or the customer relationship. If the customer does not give any consent and issues all possible prohibitions, he or she will be sent only the necessary notifications of the implementation of services and management of the customer relationship.